Tata Photon - Evaporating Account Balance

Last few days I was harrassed by Tata Photon and My Account balance was evaporating. I had recharged my account twice, called customer care more than 10 times spent more than 3 hours on these calls but still had to be without Internet connection for four days.


Column descriptions for above table

• Total Consumed(MB) : Values in this column are total MBs consumed on that day. This I have taken from Transaction Logs provided on Tata Photon website.
• Balance(MB) : Values in this column are taken from End of Day SMS's sent to me by Tata Photon .
  
• Recharge : MBs I have recharge on that day.
• Expected Balance : This is = ( Yesterday's End of Day Balance + Recharge - Total MBs Consumed).
• Difference : Difference between Column Balance & Expected Balance.

Values in Column Balance & Expected Balance should be same but the difference is staggering and that's my complaint.

Also there seems to be problem in Data consumed been shown in transaction logs. I have been recharging for 200/- Rs and using it for 10 to 15 days. But in last few days it has started showing more data consumption though my usage pattern has not changed.

Few more irritating points

• I called Nodal officer number few times on Friday 9th July. But there was no response. At one time I had my call waiting (you connect to number, but there is no representative) for 15 mins. Same was the case on Monday 12 July. Here also one call I was kept waiting for 15 mins. And this is not a toll free number .. so I was paying money to be kept waiting. Despite all this I couldn't get through to Nodal officer number.
• Since my connection was not working from 8th evening I recharged on 9th again on 11th and again on 13th.
• If your connection stops working because of insufficient account balance there is no immediate ways to know it. Connection software shows error message "Remote computer did not respond." . Customer Service people can see previous day balance so they will register complaint. You will expect call from them but no call comes. (At least I didn't had a call in those 4 days.)